My Helio Saga Part 3

An hour after my last call, I called back because it still wasn't working. We did a 20-30 minute phone call. We walked through lots of phone geek stuff. At the conclusion they said wait for an hour and it will work. I waited an hour. It didn't work. I called back. I did another 30-40 minute call. Actually I am still on the call. They said that the device is defective. I guess that's possible but it seems strange. Sigh. I get a new one tomorrow. Stay tuned. Grumble grumble. Early Adopter.