My 4-5 calls and inquiries on the Gateway website were very unsatisfactory. I had abandoned hope until next week to get my machine back. Tonight when I walked into the house from work I was SHOCKED to see a box from Gateway in the entryway. MY MACHINE WAS BACK! And it is working really well.
It would seem that the website order tracking system isn't working at all. And whatever system is used by the customer service agents isn't worth much either. I have to think that the calls I made probably ate any margin that they had in doing the repair, if there was any margin to begin with.
Oh well, I am back in business and that's all that matters.